
The Pitch Room
Mady Lanni
PR Manager · Manychat
6 years in PR · 1 year at Manychat
“PR isn't dead. It's just playing by a completely different set of rules now.”
Key takeaways
Core shift
Audience first, coverage second
Idea test
Would a creator talk about this?
Find your advocates
Spot organic brand mentions in your space
Feed-first thinking
Connection in all spaces, not just press
With six years in the industry and a front-row seat to how brands communicate at scale, Mady Lanni has a clear-eyed view of what's shifting in PR — and why so many teams are still operating with an outdated playbook.
As PR Manager at Manychat, she works at the intersection of product, community, and storytelling. Here, she shares why audience-first thinking has replaced coverage-first strategy, how creators are redefining what a credible source looks like, and why the future of PR requires tearing down the silos between disciplines.
“Stop thinking about coverage first and start thinking about relevance and your audience.”
PR isn't dead. It's just playing by a completely different set of rules now.
If I had to give one core piece of advice, it's this: stop thinking about coverage first and start thinking about relevance and your audience. Your audience isn't sitting around waiting for a headline to drop anymore. They're discovering ideas through creators, newsletters, short-form video, and people they already trust.
If your story doesn't show up there, it's already behind.
“The brands winning right now aren't just pitching stories — they're building moments that naturally travel across all platforms.”
The brands winning right now are not just pitching stories. They are the ones building moments that naturally travel across all platforms.
That means asking yourself new questions before you even start. Is this something a creator would actually talk about? Is there a real human perspective here, or does it still sound like a press release? If you can't picture it living in a feed, it probably won't.
Coverage in a publication is still valuable — but it can no longer be the only measure of success. Stories need room to breathe across multiple environments, and that starts at the ideation stage, not after a piece goes live.
“Creators bring a different kind of credibility that feels truly earned and not scripted.”
Another big shift I'm seeing is who gets to tell your story. It's no longer just the company executive spokesperson. Journalists are increasingly looking to social for creators who actually talk about their experiences.
They bring a different kind of credibility that feels truly earned and not scripted. And more often than not, they're the ones mentioning brands organically because they actually use them.
So look for who these people are in your space already. They're out there — and they're likely more influential with your target audience than any official company voice.
“Think about how your narrative shows up in a feed, not just in an article.”
My advice to PR pros right now is simple but it requires a mindset shift: expand your definition of a source. Build real relationships with creators in your category. Work closely with your social and influencer teams instead of operating in silos.
When you're shaping a narrative, think about how it shows up in a feed, not just in an article. Those two environments have completely different rules, and the best PR thinking today accounts for both from the very start.
PR still matters. But the playbook now is about connection in all spaces, not just coverage in a publication.

About the contributor
Mady Lanni
PR Manager · Manychat
Mady Lanni is a PR Manager at Manychat, a leading chat marketing platform. With around six years in the industry, she specialises in audience-first storytelling that works across earned media, creator partnerships, and social — with a particular focus on how modern brands build credibility beyond the traditional press release.
Put these tips into practice
Find the right journalists to pitch
Mady's approach starts with knowing your audience and the right voices to reach. PressReacher gives you a searchable database of 2M+ journalists, filterable by beat, publication and more.
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