Emily Radford, PR & Outreach Specialist, Colewood Digital
OutreachAI in PRPitchingDigital PR

The Pitch Room

Emily Radford

PR & Outreach Specialist · Colewood Digital

4 years in PR · Digital PR & outreach

“Use AI to strengthen your research, not write your pitches for you. We're trying to build trust, not break it.”

Key takeaways

AI rule

Research yes, writing no

Volume vs quality

Fewer, better pitches win

Before sending

Email it to yourself first

No reply?

Could land a year later

Introduction

Emily Radford is a PR & Outreach Specialist at Colewood Digital, a full-service digital marketing agency based in Stockton-on-Tees. She has four years of experience in PR and has been with Colewood for almost a year.

Here, she shares the habits that keep her outreach sharp — from using AI the right way, to why a quiet inbox doesn't mean a bad pitch.

Build Trust, Don't Break It
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Use AI to strengthen your research, not write your pitches for you. We're trying to build trust, not break it.

— Emily Radford

There's a lot of distrust around AI-generated content right now, and for good reason. Journalists can spot it. If you're sending AI-written pitches at scale, you're not building relationships — you're burning them.

That doesn't mean AI has no place in your workflow. It can be genuinely useful for research: finding angles, understanding a journalist's recent coverage, or getting up to speed on a topic quickly. The writing itself, though, still needs to come from you.

The fake expert problem makes this even more important. With fabricated sources appearing more frequently, journalists are understandably sceptical. Backing up your pitches with a visible online presence — a LinkedIn profile, a company page, real people with real credentials — is no longer optional. It's how you prove you're a legitimate PR worth dealing with.

Quality Over Quantity, Every Time
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It's easy to focus too much on output and what seems like 'enough' to send out. If I rush into increasing my number of pitches, they start to decline in quality.

— Emily Radford

The temptation to send more is real. A busy sent folder feels productive. But volume without quality is just noise, and journalists have very little patience for it.

When Emily started focusing on fewer, better pitches, something shifted. Response rates improved. The pitches that did go out were sharper, better targeted, and more likely to get a reply.

Part of that quality control is practical: she sends every pitch to herself first to check formatting before it goes out. It sounds simple, but it catches problems that are easy to miss — odd spacing, broken links, a subject line that looks different in a real inbox versus a draft window. A final proof the next day, with fresh eyes, catches what the first read misses.

Test, Learn, Adapt
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I've even tested emojis in subject lines to see how they perform. You might discover a new pitching technique.

— Emily Radford

Good outreach isn't fixed. What works changes — by sector, by journalist, by time of year. The PRs who keep improving are the ones who treat their outreach like an experiment.

Emily tests consistently: subject line formats, pitch lengths, different ways of framing the same story. Some tests don't move the needle. Others do. Either way, you're learning.

A few habits worth building into your routine:

  • Send pitches to yourself first to check formatting and how they look in a real inbox
  • Do a final proof the following day — you'll catch things you missed first time
  • Test subject lines: length, format, tone, even emojis
  • Track what gets replies and what doesn't — patterns will emerge over time
  • Follow other PRs on LinkedIn for fresh techniques and perspectives

And when the inbox is quiet, don't assume your pitch wasn't good enough. Journalists are busy. Emily has seen PRs get replies months — even a year — after pitching. The follow-up, or simply the right timing, often makes the difference.

Emily Radford

About the contributor

Emily Radford

PR & Outreach Specialist · Colewood Digital

Emily Radford is a PR & Outreach Specialist at Colewood Digital, a digital marketing agency with over 26 years in the industry. With four years in PR, she specialises in outreach strategy, quality-first pitching, and staying ahead of the curve on how AI is changing the PR landscape.

Put these tips into practice

Find the right journalist before you write a word

Emily's first rule is quality over quantity. That starts with targeting. PressReacher gives you a searchable database of 2M+ journalists so every pitch goes to exactly the right person.