Martyn James

Martyn James is a UK consumer rights expert and journalist who currently writes regular consumer advice and advocacy columns for The Mirror, focusing on practical problem‑solving, complaint escalation, and readers’ rights around everyday purchases, travel, events, subscriptions, and billing. His recent bylines in 2025 include guidance on event refunds and subscription traps, evidencing active, ongoing contributions to The Mirror. He also authors explanatory consumer pieces and Q&As across other outlets, positioning himself as an accessible explainer who blends plain‑English advice with actionable steps and escalation routes. Over more than a decade, he has built a profile through broadcast segments (e.g., Rip Off Britain) and print/online columns, with a style that centers empathy, clarity, and empowering readers to self‑advocate. In 2025 he also published a council‑tax banding “Ask the expert” piece in The Times, and was profiled by the Journal of Trading Standards, underscoring his reputation within consumer protection circles. His beat has evolved from general consumer complaints to systemic issues such as subscription traps, refunds, and regulatory routes, with a strong track record of translating complex policies into practical guidance for mass audiences.